Refunds and returns are available for 30 days from the date of purchase with a 25% restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted:
- Equipment with obvious signs of use
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Items with irregular shipping requirements.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
2615 Medical Center Parkway
Murfreesboro, TN 37129
For larger items and shipments that may require a forklift to unload or, packages in excess of 30lbs ship to:
Quick Response Inc.
c/o Easy Fireproofing
485 South Main Street
Carthage, TN 37030
You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance to guarantee that we will receive your returned item.
Contact us for questions related to refunds and returns.